Introduction

The 1999 Florida Legislature passed legislation that directs the Agency for Health Care Administration (AHCA or Agency) to publish a health maintenance organization (HMO) report card.

HMOs are required to report to AHCA data that are indicators of access and quality of care, such as measures of chronic disease management, preventive health care, prenatal care and checkups for children.¹ AHCA is also required to conduct an annual survey to determine the satisfaction of HMO members.²

AHCA has prepared Choosing A Quality Health Plan: Florida HMO Report 2004 from reported data and other information provided by the Florida Department of Financial Services, Office of Insurance Regulation. Information is presented for commercial, Florida Healthy Kids, Florida Medicaid and Medicare health plans doing business in Florida. The next section describes what is included and explains how to use this report.

For more information about the data used to produce this report, contact the Agency for Health Care Administration's State Center for Health Statistics at 1-850-922-5771.

To obtain additional copies, please contact AHCA's Call Center toll-free at 1-888-419-3456.

For More Information and Updates

For information about changes in Florida health plans since this report was issued, please visit the Health Plans Section of this website for the latest report and updates.

1 See 641.51 (9) Florida Statutes.
2 See 641.58 (4) Florida Statutes.