Florida Health Plan Consumer Information

Assistance with a Complaint

The Agency for Health Care Administration helps consumers with complaints about getting access to care and the quality of care provided by HMOs. If you are having difficulty resolving a problem using the internal grievance procedures of your health plan, you can bring your complaint to the Agency for intervention. Call the Agency's Call Center toll-free at (888) 419-3456 for assistance.

If you have completed your health plan's internal grievance process and the situation has not been resolved to your satisfaction, you may take your complaint to the Subscriber Assistance Program (SAP). The purpose of the SAP program is to assist consumers that have unresolved grievances with their managed care plan. The toll-free phone number of the Subscriber Assistance Program is (888) 419-3456.

Get more information about the Agency's Subscriber Assistance Program.

The Florida Department of Financial Services, Division of Consumer Services handles problems involving billing and related matters. At their site you can make an online request for assistance or ask for information about a health plan. You can also call the toll-free Consumer Helpline at (800) 342-2762.